Remote Website Does Not Send Email Notifications

Revision: 1.0
Date: 07/10/2010

Problem:

When a password recovery website is deployed to a remote system (system not running the primary management console), no email notifications are sent for any operation configured to send an email alert.

Cause:

The registry settings and and email support files are not duplicated to the target web server.

Resolution:
  1. On the management console system, open REGEDIT.
    Note: Use caution when editing the registry of your system. Improper editing can cause irreparable damage. Be sire to take a system state backup of your system prior to editing the registry. Lieberman Software is not responsible for any problems resulting from the editing of your system's registry.
  2. Navigate to "HKLM\Software[\Wow6432node]\Lieberman" and export the "SmtpSettings" registry key.
  3. Copy the registry file over to the target web server
  4. Copy all email support files to the target web server. The files may be copied to any path on the target web server. The source files are located at; "C:\Program Files (x86)\Lieberman\Common" on 64 bit systems and "C:\Program Files\Lieberman\Common" on 32 bit systems.
  5. On the web server, import the registry file.
  6. On the web server, open a CMD prompt and navigate to the directory where you copied the email support files. type the following command:
    regsvr32 emsmtp.dll

After copying over the email support files, importing the registry key, and registering the DLL, the email notifications will work.

Applies To:
Enterprise Random Password Manager (ERPM)
Random Password Manager (RPM)